IT Support Professional for Global Service Desk

 Atotech, a brand within the Materials Solution Division on MKS Instruments, develops leading process and manufacturing technologies for advanced surface modification, electroless and electrolytic plating, and surface finishing. Applying a comprehensive systems-and-solutions approach, Atotech's portfolio includes chemistry, equipment, software, and services for innovative and high-technology applications. These solutions are used in a wide variety of end-markets, including datacenter, consumer electronics and communications infrastructure, as well as in numerous industrial and consumer applications such as automotive, heavy machinery, and household appliances.

With its well established innovative strength and industry-leading global TechCenter network, MKS delivers pioneering solutions through its Atotech brand - combined with unparalleled on-site support for customers worldwide. For more information about Atotech, please visit us at atotech.com

Purpose

The Global IT Service Desk professional acts as a first point of contact and provides first level support for workstation and global application related IT services.  

Key Responsibilities

• Ability to analyse incoming incidents, service requests and provide support. Close the issues with appropriate methods, in line with predefined processes.
• Take ownership manage the all related incidents to closure; involving other teams and support as required.
• Actively manage the open incidents in the Service Desk Support queue and ensure detailed updates, follow-up, resolution and closure.
• Configuring and troubleshooting skills of MS related applications like Outlook, Teams etc.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Providing remote technical support over the phone or screen sharing.
• Troubleshooting networking and connection issues.

Education, Experience & Skills

• Graduate in any discipline; BTech/BCA/BE (Preferred)
• 0 to 3 years of experience in Service desk/desktop Team.
• Knowledge of Windows 10, MS Office Suite (Word, Excel, Outlook etc.)
• Experience in any ITSM tool like service now etc. (preferred)
• Experience in troubleshooting Desktop related Issues, Antivirus, Email, system performance related issues. (preferred)
• English communication and conversation skills (Verbal and Written)
• Customer handling skill and Multitasking ability