IT Global Service Desk Lead

 Atotech, a brand within the Materials Solution Division on MKS Instruments, develops leading process and manufacturing technologies for advanced surface modification, electroless and electrolytic plating, and surface finishing. Applying a comprehensive systems-and-solutions approach, Atotech's portfolio includes chemistry, equipment, software, and services for innovative and high-technology applications. These solutions are used in a wide variety of end-markets, including datacenter, consumer electronics and communications infrastructure, as well as in numerous industrial and consumer applications such as automotive, heavy machinery, and household appliances.

With its well established innovative strength and industry-leading global TechCenter network, MKS delivers pioneering solutions through its Atotech brand - combined with unparalleled on-site support for customers worldwide. For more information about Atotech, please visit us at atotech.com

Purpose

The IT Global Service Desk Lead is responsible for smooth functioning of global service desk operations and related IT services.   

Key Responsibilities

• Lead the IT Helpdesk team and provide technical expertise on complex issues/tickets.
• Establish and maintain effective working relationships with internal customers.
• Acts as subject matter expert in the team and work on complex issues or cases which are escalated for resolution.
• Manages development, coaching and mentoring of the team and appropriately allocates work and assignments to individual team members.
• Must have strong initiative and work ethic and be able to function without supervision.
• Be able to function in a fast-paced, high-pressure environment
• Must be able to communicate with all levels of the organization

Education, Experience & Skills

• BTech/BCA/BE (Preferred) /Any Graduate
• 3 to 5 years of experience in Service desk/desktop Team.
• Experience in any ITSM tool like service now etc.
• Experience in troubleshooting Desktop related Issues, Antivirus, Email, system performance related issues.
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
• Strong knowledge of hardware, software network troubleshooting
• Strong interpersonal and collaborative skills.
• Good verbal and written English communication skills
• Should have a great customer handling skill and Multitasking