Digital Workplace Specialist - Subject Matter Expert

 Atotech, a brand within the Materials Solution Division on MKS Instruments, develops leading process and manufacturing technologies for advanced surface modification, electroless and electrolytic plating, and surface finishing. Applying a comprehensive systems-and-solutions approach, Atotech's portfolio includes chemistry, equipment, software, and services for innovative and high-technology applications. These solutions are used in a wide variety of end-markets, including datacenter, consumer electronics and communications infrastructure, as well as in numerous industrial and consumer applications such as automotive, heavy machinery, and household appliances.

With its well established innovative strength and industry-leading global TechCenter network, MKS delivers pioneering solutions through its Atotech brand - combined with unparalleled on-site support for customers worldwide. For more information about Atotech, please visit us at atotech.com

Summary

Digital Workplace Specialist works with IT and business stakeholders to effectively support all internal/external customers and solution partners for the Company's digital workplace applications. DW Specialist will also be a part of strategic projects design, implementation and driving adoption among the users, as required.

Key Responsibilities

• Function as a component owner and subject matter expert for the company's collaboration tools MS Teams and Telephony Solutions & MS Teams (integration), 
• Provide professional support for other existing collaboration tools including 8x8, HoloLens, Lifesize, BlueJeans, Video Conferencing amongst others.
• Translate requirements of business into architectural design and influence the deployment of related infrastructure components.
• Design, construct, configure and maintain all facets of the component owner products of Enterprise Telecom solutions.
• Be an expert of the digital workplace applications and provide timely resolution of queries or issues to the internal & external customers within specified duration.
• Diagnose and troubleshoot issues being reported by the internal customers.
• Use Global HelpDesk application to ensure all the support activities are documented.
• Drive adoption of these tools in the across organisations by educating the employees and helping them with knowledge and skills to use them.
• Contributes to the creation and maintenance of digital workplace architecture artefacts, including conceptual and logical architectures.
• Cultivate and maintain effective working relationships with a different stakeholder of the position including local management, end-users, vendors etc.
• Vendor management for the defined tools at local, regional, or global level as required.
• Participate in vendor governance activities.

Education & Experience

• Bachelors in Computer Science/ Information Systems or other relevant disciplines
• More than 5 years of experience
• Proven experience in managing collaboration tools specifically MS Teams Administrations and MS Based Telephony Solutions.
• Excellent communication skills
• Proactive team player who is ready to learn, help and enjoys working with their teammates.
• Relevant Certifications in IT tools and/or Microsoft environment video conferencing solutions (preferred)