SAP C4C Administrator (m/f/d)

The CRM Administrator (m/f/d) supports the development, implementation and usage of information technology and management information systems within the SAP Cloud for Customer (C4C) suite. Working in partnership with the business process owners, super-users, and end-users, ensure full adoption, effective usage, and efficient deployment of our IT solutions. Effectively manage the change control process, gathering the end-user requirements, and communicating IT priorities and delivery status to the business.

Your responsibilies

• Provide CRM functional leadership leveraging business process with C4C configuration and optimal usage expertise.
• Collaborate with Sales, Field Service and IT in the global design, configuration, development, and deployment of the organization's CRM systems.
• Actively demonstrate a passion for continuous improvement focused on end user productivity, Sales process optimization, and enterprise cross-functional integration.
• Liaise with various business groups in the organization to facilitate cross-functional implementation of new or improved business process requirements for all IT-related business, sales, service, and operations systems critical to core organizational functions.
• Provide consultation and second tier application and training support to staff on issues to ensure compliance.
• Participate in the IT Roadmap, including rollouts, migrations, implementation of new modules, and major upgrades.
• Document and communicate changes throughout the user organization, supporting change management and compliance.

What you bring to the table

• Appropriate professional IT experience, preferably in high-tech manufacturing for the position
• Bachelor's degree
• C4C experience with a preference for experience in field service as well as sales
• Salesforce.com experience a major plus
• Experience with ERP integration (SAP) strongly preferred
• Excellent communication and interpersonal skills
• Be dissatisfied with status quo with a thirst to introduce change
• Energetic team player with a can-do attitude

Equal Opportunity Employer 
MKS Instruments, Inc. is an Affirmative Action and Equal Opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, or any other protected category. Our policy is to employ the most qualified applicants.